Are you an RBL credit card user? Know the essential services of customer service


With the introduction of credit cards, the way people spend their money has changed. With cashless systems available everywhere today, you don’t have to carry wads of cash or worry about security. Today, you can get great incentives with credit cards.

For example, the RBL credit card offers its customers premium lounge access, discounts, a welcome bonus and the opportunity to improve their credit score. Moreover, the application process is simple and convenient for its users. Plus, they have an efficient helpline if you need clarification. Let’s examine this in more detail.

Credit card customer complaints – what is it?

Before learning how to contact RBL credit card customer service, let’s understand the situations in which we would need to contact them. Here are some circumstances:

  1. In case of loss or theft of the credit card

– This is one of the most common customer complaints. Whenever customers discover that their credit cards have been stolen or misplaced, they should immediately contact their issuing bank and report the incident.

  1. In case of wrong purchase

– If a customer is not satisfied with a product or service, many credit card companies allow the customer to cancel the purchase. This benefit is known as a chargeback. The customer can contact their card issuer to reverse the charge, and credit card companies will not pay the merchant in such cases.

  1. In case of unauthorized transactions

– There may be instances where a customer sees many unauthorized transactions on their credit card statement. Today, many credit card thieves ask for personal customer information to hijack their accounts. In such cases, one should contact customer service immediately and ask them to block the credit card.

  1. When the statement includes the wrong charge

– The merchant may have charged the customer twice for the same purchase, or the charges may not match your receipts. Additionally, the business may sometimes charge late fees, annual fees, or higher processing fees without notifying the customer first.

– If this happens, the customer can contact customer service and ask for the duplicate payments to be refunded and the fees to be removed.

What customer support services for credit cards does RBL offer?

Customer service plays a vital role in increasing product demand and retaining customers. Here are some of the services offered by RBL Credit Card Customer Service:

● Block a credit card.

● Declaration of loss of credit card.

● Changing the credit card PIN code.

● Cancel any fraudulent transaction.

● Take feedback on credit card services.

● Solve any questions or doubts about the characteristics of the credit card.

How do I contact RBL customer service?

If a customer has a grievance, RBL offers convenient online and offline ways to contact customer service. Here are the ways to reach their credit card customer service:

  1. Online method
  1. Per call

– Customers can get in touch with RBL credit card customer service through its toll-free number, 1800121950. Additionally, RBL provides special 24/7 customer service numbers suitable for different types of credit cards. credit.

– For RBL Bank Super Card customers – +91 22 71190900

– For credit cards other than SuperCard – +91 22 62327777

  1. By email

– If you write an email to RBL customer service, be sure to mention your credit card type and any issues you are having in detail to ensure a prompt and appropriate response.

– For RBL Bank SuperCard customers – [email protected]

– For credit cards other than SuperCard- [email protected]

  1. Via social media

– RBL has several social handles where customers can voice their complaints.

– Facebook – @TheRBLBank

-Instagram [email protected]_bank

– Twitter – @rblbank and @RBLBankCares

– Linkedin – linkedin.com/company/rbl-bank

  1. By text message

– RBL customer service is even available via SMS for quick assistance. Customers only need to write a message in a specific format and send it to 9223366333. Some complaints have the following format:

– For a credit card balance inquiry – BAL client ID (SPACE)

– To temporarily block credit cards – TBLOCK

– To permanently block the credit card – BLOCK

– To unblock the credit card – UBLOCK

B. Offline method

  1. By mail

– Customers can also mail a letter to the following address if they have questions about credit cards. They should provide their full name, contact details and banking information for proper assistance.

One Indiabulls Centre, Tower 2B, 6th Floor

841, Senapati Bapat Marg,

Lower Parel (W), Bombay, Maharashtra 400013

– RBL also has a credit card complaints system, where customers can also send their queries to the following address:

RBL Bank Limiting Card Operation Center – COC,

JMD Megapolis, 3rd floor, Unit No 306-311

Sohna Road, Sector 48, Gurugram

Haryana 122018

  1. Contact RBL Bank Credit Card Services Head Office

– If the customer does not receive a response within 10 days, he can submit the request to the credit services manager by email or post.

– The email id is [email protected]

– The mailing address is:

Head card services

RBL Bank Limiting Card Operation Center – COC,

JMD Megapolis, 3rd floor, Unit No 306-311

Sohna Road, Sector 48, Gurugram

Haryana 122018

  1. Contact the Nodal agent at RBL Bank

– It usually takes four business days for the Credit Card Services team to respond. However, in the event of a delay, the customer can send their request to the nodal manager by e-mail, telephone or post.

– Call – +91 22 71432700

– Email ID – [email protected]

– Address:

Mr Saurabh Gaur

RBL Bank Limiting Card Operation Center – COC,

JMD Megapolis, 3rd floor, Unit No 306-311

Sohna Road, Sector 48, Gurugram

Haryana 122018

  1. Visit the nearest RBL branch

– The customer can visit the brand and speak with a credit card representative who can answer all their questions. Make sure you have all the documents you need for card verification and related to your questions.

Final Thoughts

With the above article, we hope you have gained a general understanding of how to contact RBL credit card customer service for any issues related to your credit card. Get all your questions answered through any of the methods listed above at your convenience and enjoy a hassle-free experience.

Mithilesh Singh is a writer specializing in writing content on insurance and finance topics. He is a digital marketing consultant, blogger and co-founder of Tech Preview.

Disclaimer: No Deccan Chronicle reporter was involved in the creation of this content. The group also declines all responsibility for this content.


Source link

Previous Olympic Food Deals: Discounts during the 2022 Winter Olympics
Next Prepare these snacks for your Super Bowl viewing party – Orange County Register